Can I reload the balance on my Virtual Visa or MasterCard Prepaid Card? October 17, 2019 13:48 Updated Unfortunately, No. The Virtual Visa and MasterCard Prepaid Cards are not reloadable. Related articles How do I check the balance of my Virtual Visa Card? Is the Virtual Visa or Mastercard a credit card or a debit card? Can I use my smartphone to redeem my Virtual Visa/MasterCard? Do I have to create a Digital Wallet? How can I access my incentive card details?