When you cancel an order or return an item or merchandise, you should expect a refund from the merchant within 5 to 10 business days to see the refund on your reward card statement. However, some refunds can take longer than that depending on the merchant's payment policy. We suggest contacting the merchant directly for additional information regarding your refund. You should find the merchant's contact information on the recipient obtained at the time of the sale. You can also reach out to the cardholder services for further assistance:
Visa and Non-USD Mastercard:
www.prepaiddigitalsolutions.com or by phone as follows:
USD or CAD 877-325-8444
EURO or GBP 44-2035142425
USD/CAD phone support is available Monday–Friday from 8:00 am to 6:00 pm CST.
https://www.myprepaidcenter.com/contactus or by phone as follows:
Mastercard cardholders: 1-888-371-2109 in the U.S. and Canada, or 339-234-6415 outside the U.S. and Canada. To get to a live agent follow the below prompts:
- Card Handy: Press 2 for No.
- Lost/stolen or non-received: press 2.
- Press 1 to Continue.
Local Retail Gift Cards:
Contact the retailer support line directly from the number provided on your digital card.