All of our incentive cards are delivered electronically via email. However, the plastic card option is only available for prepaid rewards MasterCard.
Recipients have the option to request a plastic card during the redemption process after they register their prepaid reward and create the user profile. There's a $3.00 shipping and processing fee to be deducted from your card balance when you redeem your reward for a plastic card.
Plastic cards are mailed to you like a normal debit or credit card and can be used in retail store locations, online, or over the phone to make a purchase or payment.
If you haven't received your card within the standard time frame, contact Cardholder Services Support directly to report it for them to cancel the existing card, confirm your mailing address, and send you a new card.
Cardholder Services Support customer service team can be reached through the Contact Us link on the cardholder website or by phone as follows:
https://www.myprepaidcenter.com/contactus or by phone as follows:
Mastercard cardholders: 1-888-371-2109 in the U.S. and Canada, or 339-234-6415 outside the U.S. and Canada.
Note: If you claimed your reward and registered it as a virtual card, but you need to exchange it for a plastic card, you will need to reach out to the cardholder services for assistance.