All Visa/MasterCard plastic cards are shipped by the cardholder services via standard USPS mail. Delivery time varies depending on your geographic location.
For U.S delivery, it can take up to 7-10 business days. For international delivery, it can take between 4 to 6 weeks. The card will be delivered in a plain white envelope from the cardholder services.
Rybbon does not provide tracking for delivery. To check your plastic card delivery status, please login to your digital wallet or contact the cardholder services for assistance.
If you haven't received your card within the standard time frame, contact Cardholder Services Support directly to report it for them to cancel the existing card, confirm your mailing address, and send you a new card.
Visa and Non-USD Mastercard:
www.prepaiddigitalsolutions.com or by phone as follows:
USD or CAD 877-325-8444
EURO or GBP 44-2035142425
JPY 81-3-6890-8680
AUD 61-2-8046-6576
ZAR 27-21-300-9878
USD/CAD phone support is available Monday–Friday from 8:00 am to 6:00 pm CST.
USD Mastercard:
https://www.myprepaidcenter.com/contactus or by phone as follows:
Mastercard cardholders: 1-888-371-2109 in the U.S. and Canada, or 339-234-6415 outside the U.S. and Canada.