If you completed a survey and you are expecting a reward but you did not receive it, please confirm the following:
- Did you check the correct email account?
- Did you check your email promotional or junk folders? If the message appears in either folder, please make sure to whitelist the sender email to receive future emails to your inbox.
- Did you provide the correct email address to the gift sender? If not, please contact the gift sender with the correct address.
Please confirm the above. That generally resolves most issues. If you have checked the list above and you still require assistance, please contact the gift sender first. The gift sender is the company who uses Rybbon to send rewards.
The gift sender will confirm whether they sent you a reward or not.