If you click on "GET NOW" from your Virtual Visa reward email and the next page takes too long to load or appears to be blank or nothing happens, please try switching to another web browser.
Lastly, please note that our redemption page requires JavaScript to be enabled. If you are getting an error message please make JavaScript is enabled in your browser.
In rare situations, the reward you are trying to retrieve may be temporarily unavailable and you may need to retry again later or contact the gift sender for further assistance. You will see a message like the below in these situations:
"Oops! We're sorry - your gift is temporarily unavailable. Gift you are trying to access is temporarily unavailable."