BHN Rewards Help Center Help Center home page
Submit a request
  1. BHN Rewards Help Center
  2. Visa / MasterCard Questions

Visa / MasterCard Questions

Visa and MasterCard Frequently Asked Questions

Registering & Redeeming

  • Why am I getting "Gift is no longer available" message when claiming my reward?
  • Why do I need to verify my identity to redeem my prepaid Card VISA and MasterCard?
  • How to whitelist an email address
  • I did not receive my reward for completing a survey, webinar, research study, etc.
  • How do I claim and redeem my USD or CAD Mastercard reward?
  • Can I change my reward card to a different brand after I claim it?
See all 11 articles

Using your Visa/MasterCard

  • How do I check my prepaid reward card balance?
  • My Visa or MasterCard reward card is not working or getting declined
  • How to use your prepaid reward card
  • My Virtual Prepaid Visa/Mastercard token or card has expired
  • Can I transfer prepaid card funds to my bank account or PayPal?
  • I cancelled my order. Merchant issued a refund, but I am not seeing the refund in my account.
See all 7 articles

Getting a Plastic Card

  • Can I request incentive plastic cards instead of E-Gift from BHN Rewards?
  • How long will it take to receive my Visa/MasterCard plastic card?
  • What's the difference between virtual and plastic Visa cards?
BHN Rewards Help Center