Visa / MasterCard Questions
Visa and MasterCard Frequently Asked Questions
Registering & Redeeming
- Why am I getting "Gift is no longer available" message when claiming my reward?
- Why do I need to verify my identity to redeem my prepaid Card VISA and MasterCard?
- How to whitelist an email address
- I did not receive my reward for completing a survey, webinar, research study, etc.
- How do I claim and redeem my USD or CAD Mastercard reward?
- Can I change my reward card to a different brand after I claim it?
Using your Visa/MasterCard
- How do I check my prepaid reward card balance?
- My Visa or MasterCard reward card is not working or getting declined
- How to use your prepaid reward card
- My Virtual Prepaid Visa/Mastercard token or card has expired
- Can I transfer prepaid card funds to my bank account or PayPal?
- I cancelled my order. Merchant issued a refund, but I am not seeing the refund in my account.